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Artificial intelligence plays an increasingly important role in customer service and customer experience: In 2017 84% of people interacted with some form of AI – while 50% didn´t even realize it. AI is effecting our lives, how we communicate, shop read more…
Time really does fly… when you´re having fun – and especially, when you are online. The online activities of individuals move at an incredible fast pace across a variety of channels and platforms. Now that the internet is easily accessible read more…
With the 2018 Global Digital Yearbook We Are Social and Hootsuite deliver valuable information and insights on the internet usage, that I want to share with you: Their extensive report reveals that there are now more than 4 billion people read more…
Sometimes size actually does matter. At least when it comes to Social Media photos and images. Nowadays, Social Media are increasingly image-driven. It is therefore very important to use the correct image format for each Social Media channel in order read more…
Emojis are considered to be the first universal language of the internet generation. All people – no matter what age or origin – understand them. This is why nowadays Emojis are omnipresent. Since the early days of digital communication, emoticons read more…
When you are developing your 2017 online marketing strategy, there is certainly one topic that needs to be considered: Inbound Marketing. Traditional marketing techniques such as ads, commercials or direct mailings address a broad i.e. nonspecific audience and are also read more…
The German Federal Association of the Digital Economy (BVDW e.V.) has published a model to measure the success of social media activities and summarized its results in a detailed matrix. An accompanying guideline shows the considerations that led to this read more…
In 2000, the average attention span of a human being was twelve seconds, in 2013 it had already fallen to eight seconds – and thus was one second less than that of a goldfish! I like goldfish, but find it read more…